PLEASE NOTE: WHOLESALE ORDERS HAVE DIFFERENT TERMS AND CONDITIONS. WHOLESALE CUSTOMERS, PLEASE LOG IN HERE.
We take great pride in our products and want you to be completely satisfied with your purchase. Our return policy is valid for 30 days after delivery date. After the 30 day period we are unable to offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging and accompanied by the packing slip and/or receipt.
Please note we only offer refunds and do not offer exchanges.
For general returns on normal, undamaged goods, the dollar amount of the product and sales tax will be refunded. Shipping and handling fees are not refunded.
To return products, please use a trackable and insured shipping method. etúHOME is not responsible for shipping fees, damaged or lost returns. We recommend that you obtain a tracking number for your personal records. Please mail your return to the following address:
etúHOME
ATTN: Returns Department
1801 West Oak Parkway
Suite B
Marietta, GA 30062
Order #:
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. A refund will be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Please note that all food, found, furniture, flatware, linens and sale items purchased are final sale and cannot be returned.
Should you need further assistance, please contact our customer service team at support@etuhome.com. The team is available from 8am-4pm Monday through Friday. Outside of those times, please send an email and the team will get back to you the next business day.
Damage Claims
To file a damage claim, please fill out the below form. A member of our customer service team will get back to you within 3 business days. Please note that accepted damages outside the continental US cannot be replaced, only refunded. Damages must be reported within two days of delivery and be accompanied by photos of the damage in question. All product must be thoroughly inspected for visible and concealed damage before the driver leaves your delivery address. In order to file a claim, the driver must be notified at the time of delivery and take written documentation on the BOL along with photos on any loss or damage that occurred in transit. We cannot be responsible for damage in transit and make every commercially reasonable effort to pack with carrier-approved materials. We cannot accept damages resulting from misuse or poor maintenance of our products. Please refer to our Product Maintenance and Care page for more info.
Wholesale claims must be filed here or they will be denied.
