We ask that you review your order carefully, as it cannot be modified once submitted.
Once your order is placed, you will receive an order summary and confirmation number via email. This information will also be available on your account page.
Ordering
Our recommendation is to complete purchases through the website. Our customer support team is happy to answer questions and inquiries through email at support@etuhome.com.
Orders are usually processed within 2-3 business days, but can take up to 14 days to ship depending on the item. Some of the large furniture and antique pieces require special shipping and delivery procedures to ensure a safe and satisfactory delivery.
Payment
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, and PayPal.
Credit cards are charged as soon as your order is placed online. You will receive a confirmation email with details and charges from your order.
Items will be charged to your selected method of payment at the time of order. Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees.
If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. We recommend choosing a different method of payment or contacting your bank or the credit card company if you continue to experience difficulties placing your order.
We collect sales tax on all orders for all U.S. states.
Price Adjustment
If you have purchased items that went on sale 24 hours from your purchase date, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 2 days of original purchase at support@etuhome.com.
Canceling an Order
You can cancel your order within 30 minutes of placing it. Send an email to support@etuhome.com to cancel your order. All order cancellations must be in writing via email.
Promotional and Discount Codes
We are pleased to offer promotional codes throughout the year to our customers. These codes cannot be applied after purchase so we kindly ask that you ensure the code has been applied correctly prior to completing your purchase. Only one code can be used at checkout. Discounts cannot be applied to The Market Edit or furniture.
If you have any difficulties applying a code prior to purchasing, please contact our customer support team at support@etuhome.com.
Final Sale
All Found and Furniture items are a final purchase and cannot be returned.