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Returns and Damages

We take great pride in our products and want you to be completely satisfied with your purchase. Our return policy is valid for 30 days after delivery date. After the 30 day period we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging and accompanied by the packing slip and/or receipt. 

For general returns or exchanges on normal, undamaged goods, the dollar amount of the product and sales tax will be refunded. Shipping and handling fees are not refunded.

To return products, please use a trackable and insured shipping method. etúHOME is not responsible for shipping fees, damaged or lost returns. We recommend that you obtain a tracking number for your personal records. Please mail your return to the following address:

  • etúHOME
    ATTN: Returns Department
    997 Mansell Road
    Roswell, GA 30076
    Order #: 

Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. A refund will be be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. 

Please note that all sale items purchased are final sale and cannot be return

Should you need further assistance, please contact our customer service team at support@etuhome.com or (770) 998-7175

Damage Claims

To file a damage claim, please fill out the below form. A member of our customer service team will get back to you within 3 business days. Please note that accepted damages outside continental US cannot be replaced, only refunded.