RETAIL: ORDERING + PAYMENT


We ask that you review your order carefully, as it cannot be modified once submitted.

Once your order is placed, you will receive your order summary and confirmation number, as well as an email confirmation which includes your order number and order total. 

Please note that promo codes cannot be applied to any order after purchase. 

1. methods of payment

We accept the following methods of payment: Visa, MasterCard, American Express, Discover,  and PayPal.

Items will be charged to your selected method of payment at the time of order. Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees. 

 

2. sales tax

We are required to collect sales tax in all US states as required.

 

3. price adjustments

If you have purchased items that went on sale 24 hours from your purchase date, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 2 days of original purchase.

 

4. payment issues

If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order.

  

5. promotional codes

We are pleased to offer promo codes throughout the year to our customers. Please note that these codes cannot be applied after purchase. We kindly ask that you ensure your promo code has been applied correctly to your order total prior to purchase. If you have any difficulties applying this code prior to purchasing, please contact our office and we can assist you.  

 

Should you need further assistance, please contact our customer service team at  info@etuhome.com or 770.464.5460